Pjok net FAQ — Get Answers to Frequently Asked Questions

Signing up at pjok net is quick and easy. Go to the registration page and enter your mobile number or email, a password, and a referral code if you have one. Verify the OTP and your account will be ready to go. The entire process takes under 2 minutes.

You must be at least 18 years old to open an account at pjok net. We believe in responsible gaming and participation by minors is strictly prohibited. Proof of age may be required during KYC verification.

KYC (Know Your Customer) verification secures your account and is required to process withdrawals. Simply upload a photo of your National ID (NID) or passport to complete verification. Approval is typically granted within 24 hours.

No, each person is allowed only one account. If multiple accounts are detected, all of them will be suspended and balances may be forfeited. If you're having trouble with an existing account, please contact support.

Yes, you can update your email, mobile number, and address from your profile settings. To change your name, you'll need to submit a request to support along with your KYC documents. For security purposes, some changes may require OTP verification.

pjok net supports deposits via bKash, Nagad, Rocket, Upay, bank transfer, and cryptocurrency. Mobile banking deposits are usually credited instantly, while bank transfers may take 1–2 business days.

The minimum deposit at pjok net is just ৳200, applicable for both mobile banking and bank transfers. There is no fixed maximum deposit limit, though daily limits may vary depending on your chosen payment method.

Withdrawals via bKash, Nagad, and Rocket are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. VIP members enjoy priority withdrawal processing for even faster turnaround.

pjok net does not charge any fees for withdrawals. However, the payment gateway itself may apply its own charges. Mobile banking withdrawals are generally fee-free. Visit the payments page for full details.

Wait 15–30 minutes first. If your balance still hasn't been updated, email support@pjoknet.com with your transaction ID or reach out via live chat. Our team typically resolves these cases within 30 minutes.

As a new member, you'll receive a 100% welcome bonus on your very first deposit. For example, deposit ৳1000 and get an extra ৳1000 in bonus funds. Make sure to activate the offer from the promotions page before making your deposit.

To withdraw a bonus, you generally need to meet a 10x–20x wagering requirement — meaning you must place bets totalling 10–20 times the bonus amount. The specific terms for each bonus are listed in detail on the promotions page.

Every week, you'll receive a cashback on a percentage of your total bets. The cashback rate ranges from 5% to 20% depending on your VIP tier. Cashback is credited to your account every Monday.

Refer a friend and earn up to ৳500 in referral bonus. The bonus will be credited to your account as soon as your friend makes their first deposit. You can find your referral link in your profile settings.

Live betting means placing bets in real time while a match is in progress. pjok net offers 500+ live events every day. Odds update every second, and you can place or adjust your bets at any moment.

Once a bet is confirmed, it generally cannot be cancelled. However, in certain situations — such as a match being cancelled or rescheduled — your stake will be refunded. You can also use the cash-out feature to settle some bets early.

pjok net offers Sports Betting on over 30 sports, including cricket, football, tennis, badminton, kabaddi, and hockey. We provide full coverage of Bangladesh national team matches, the IPL, BPL, and all World Cup fixtures.

pjok net casino features live baccarat, roulette, blackjack, Dragon Tiger, Teen Patti, and over 1,000 slots games. Live Dealer games let you play directly with real dealers, bringing the feel of a real casino to your screen.

The minimum bet for Sports Betting is just ৳10, with a maximum of ৳500,000. Casino games start from a minimum of ৳20. Special higher limits are available for high rollers — visit the High Roller page for more details.

On the login page, click the "Forgot Password?" link. An OTP will be sent to your registered mobile number or email. Enter the OTP to set a new password. For your security, avoid simple passwords — use a mix of letters, numbers, and symbols.

Go to Profile Settings, navigate to the "Security" section, and enable 2FA. You can use mobile OTP or Google Authenticator. With 2FA enabled, every login will require an additional verification step, keeping your account protected from unauthorized access.

pjok net uses SSL encryption to keep all your data secure. We never sell your personal information to third parties. For full details, please review our Privacy Policy page.

Change your password immediately and report the issue to support@pjoknet.com. Our security team will temporarily lock the account and conduct an investigation. Any affected balance will be restored if necessary.

pjok net offers three ways to reach support: 24/7 live chat (fastest), email at support@pjoknet.com, and the ticket system. Our Bangla-speaking support team is always available.

Live chat typically responds within 1–5 minutes. Email queries are answered within 24 hours. Urgent financial matters are given the highest priority.

Send an email to support@pjoknet.com with a description of the issue, screenshots, and your transaction ID. Our team will investigate and get back to you within 48 hours. For urgent matters, contact us directly via live chat.

The pjok net app is available directly from our download page, with versions for both Android and iOS. It's lightweight at just 15 MB and runs smoothly even on a slow internet connection.

To install the APK file on Android, go to Settings → Security → Unknown Sources and enable it. Then tap the downloaded APK file to begin installation. If you run into any issues, check the video guide on the download page.

When a new update is available, you'll receive an automatic notification when you open the app. Alternatively, visit the download page to grab the latest APK and install it directly. You don't need to uninstall the current version before updating.

VIP points are earned automatically through regular betting and deposits. Accumulate enough points to move up through tiers ranging from Bronze to Diamond. Visit the VIP page for full details.

VIP members enjoy higher cashback rates, faster withdrawals, exclusive birthday bonuses, a dedicated account manager, and invitations to special events. Diamond-tier members receive a personal manager service.